Hello, I’m Scott Loke Grigg. I create meaningful product experiences that improve people’s lives.
I’m a Senior UX/Product Designer who thrives in unfamiliar and highly technical spaces.
I enable user-centered design by leading a UX research and data-driven design culture that champions user-centered outcomes.
Took Azure Quantum first-run workflows from frustration to flow, elevating success rates from 14.9% to over 70% through user-centered design
Managed user research and design for Azure Quantum, increasing first-run workflow success from 14.9% to over 70%, nearly a 5x improvement in onboarding and submission of a first job.
Achieved higher quality data and a 97% efficiency gain in data processing, by leading design outcomes that automated and optimized high-friction workflows
Designed and managed a 3-year, 0-1 multi-stage UX research and design process, streamlining data processing software and transforming a 6-7 week cycle, to a 24-hour cycle with API access and quantifiably higher data quality.
Led a user-centered design program at Utelogy, helping the startup scale with outcome-focused, customer-driven experiences
Led UX research and design and cross-functional strategic vision for Utelogy’s next-generation AI-integrated, cloud-centric, digital-twin, advanced analytics, software-only platform for energy and resource management.
Boosted user trust and B2C international conversion rates for customers in India, Brazil and Mexico through better UX
Led a UX research and design strategy to uncover / better understand cultural nuances and deliver tailored, customer-first B2C solutions for international Amazon customers.
Led enterprise UX design for cloud-based / mobile home network management and device setup software
I joined Belkin through an acquisition.
Continued to lead end-to-end UX design for the Linksys Smart WiFi ecosystem (now owned by belkin), and manage device setup software and seamless device integrations across Linksys hardware, Belkin/WeMo devices, and 3rd-party platforms.
Led 0-1 UX Design for enterprise cloud-based consumer router and home networking management software experiences
I joined Cisco through an acquisition.
UX design lead for an end-to-end cloud-based IoT and network management platform and device setup software. Enabling effortless, secure home-networking access and management, bridging simplicity for everyday users with advanced tools for expert networking.
Before Cisco, I worked at Pure Networks, a startup acquired by Cisco, where I created technical diagram illustrations and designed device onboarding UX for a number of different routing companies that we partnered with. Earlier, I spent about 5 years contracting with Microsoft, AT&T, and Cranium, which gave me a wide range of experience across enterprise, telecom, and consumer products. I’d be happy to dive into any of these if helpful. 🤓