Howdy, I’m Scott a UX Outcome-Driven Design Leader
I drive user-centered innovation to create meaningful product experiences, and shape UX strategy through a research-led, and data-informed culture. I design to improve people’s lives.
My work in micro-case studies, by company with TL:DR/abbreviated highlights 🙂
Took enterprise first-run experiences from frustration to flow, elevating success rates from 14.9% to over 70% through UX outcome-driven design
Managed user research and design for Azure Quantum, increasing first-run workflow success from 14.9% to over 70% — nearly a 5x improvement in onboarding and submission of a first job.
Achieved a 97% efficiency gain in data processing and higher quality data, by leading design outcomes that automated and optimized high-friction workflows
Designed and managed a 3-year, 0-1 multi-stage UX process that streamlined data processing from a 6-7 week process, to a 24-hour process via API access, with quantifiably higher quality data.
Led a user-centered design program at Utelogy, helping the startup scale with outcome-focused, customer-driven experiences
Led research and UX design, socialization workshops, and cross-functionally defined strategic vision for Utelogy’s next-generation AI-integrated, cloud-centric, digital-twin, advanced analytics, software-only platform for energy and resource management solutions.
Boosted B2C user trust and international conversion rates in India, Brazil and Mexico through better UX
Led a UX research and design strategy to create tailored international B2C solutions international Amazon customers.
Led enterprise design for cloud-based / mobile home network management and device setup software
Led design for Linksys (Belkin acquired Linksys) and Linksys Smart WiFi platform, including all device setup software for Linksys, 3rd-party, and Belkin/WeMo device integrations.
Led enterprise design and 0-1 UX for the first, cloud-based consumer home network management platform
Designed Linksys Smart WiFi UX, enabling global home-networking ease for both non-technical and expert users, through one cloud-based platform.
Led enterprise design and 0-1 UX for many of the first cloud-based consumer router setup and home network management software experiences
I Led Design for Cisco Valet (home-internet router), device setup and management software, enabling easy, safe, and secure home internet management (from home) for non-technical users worldwide.